Loyalty

I expect a lot from my friends, but expect very little from people or society.  So when something slightly great happens, it elevates it to a super-duper level. 

After losing my phone last week, I received my new one and wanted to replace the silicone cover that I had purchased to protect it (since I drop it a lot and tend to lose it occaisionally on a subway drunk on New Year's Eve).  Originally $9.95 at the store, they discontinued my phone and sold out of all accessories, but I was able to find it online at their store for $2.97.  Wow, what a great deal, huh?  Then... they were so nice to spend $13.00 overnighting my $3.00 piece of rubber.... now THAT'S service... and why I'm with them.  Loyalty runs deep.  Guess they heard me now.